Consumers of any solution expect the solution to function reliably as intended without any unanticipated consequences. The “reliability” and “avoidance of unanticipated consequence” aspects often become an afterthought especially when organizations embark on new innovations and start with a Minimal Viable Product (MVP). Once the basic functional requirements are accepted by consumers, these organizations are pressured to launch these solutions into the market. In digital solu

Good decision making is the hallmark of a great leader. A leader’s ability to make a high percentage of good decisions, in a timely fashion, is fundamental to the effectiveness of the individual and the success of his or her organization. In fact, Bain researchers found that decision effectiveness is 95% correlated with financial performance [Forbes, ‘17]. Yet, about half of business decisions end in failure, a study showed! Decision making in a highly cross-functional envi