Consumers of any solution expect the solution to function reliably as intended without any unanticipated consequences. The “reliability” and “avoidance of unanticipated consequence” aspects often become an afterthought especially when organizations embark on new innovations and start with a Minimal Viable Product (MVP). Once the basic functional requirements are accepted by consumers, these organizations are pressured to launch these solutions into the market. In digital solu

Ransomware attacks have skyrocketed in healthcare. Organizations now need to focus more on leadership and processes rather than just tools.

Let’s acknowledge one more time that US healthcare needs transformation! While it is one of the most talked about topic, consumers probably have felt the least improvement. It is evident from the fact that Healthcare services expenditure has been growing at 4.3% annually in the US, which is about 2.5 times the annual inflation rate. The picture looks even worse when US performance is compared to the other developed 35 OECD countries. Hospital spend per discharge after the cos

Good decision making is the hallmark of a great leader. A leader’s ability to make a high percentage of good decisions, in a timely fashion, is fundamental to the effectiveness of the individual and the success of his or her organization. In fact, Bain researchers found that decision effectiveness is 95% correlated with financial performance [Forbes, ‘17]. Yet, about half of business decisions end in failure, a study showed! Decision making in a highly cross-functional envi