Consumers of any solution expect the solution to function reliably as intended without any unanticipated consequences. The “reliability” and “avoidance of unanticipated consequence” aspects often become an afterthought especially when organizations embark on new innovations and start with a Minimal Viable Product (MVP). Once the basic functional requirements are accepted by consumers, these organizations are pressured to launch these solutions into the market. In digital solu

Not a day goes by without hearing about a cyber incident in healthcare. Data breaches are projected to cost the industry $4 billion by year end. At the same time, these cyber-attacks are getting more sophisticated. According to a recent xtelligent media ar ticle , attacks using the encryption-based malware – often leading to ransomware - have already doubled relative to 2018. The resulting downtime from the ransomware attacks has reached an average of 9.3 days. At the same ti

Let’s acknowledge one more time that US healthcare needs transformation! While it is one of the most talked about topic, consumers probably have felt the least improvement. It is evident from the fact that Healthcare services expenditure has been growing at 4.3% annually in the US, which is about 2.5 times the annual inflation rate. The picture looks even worse when US performance is compared to the other developed 35 OECD countries. Hospital spend per discharge after the cos

As patients, have we ever thought that issues with Healthcare IT systems like Electronics Health Record (EHR) and its components such as Computerized Physician Order Entry (CPOE), Electronic Medication Administration Record (e-MAR), Clinical Decision Support (CDS) system, etc. could lead to death, permanent loss of a bodily function or other serious injuries? A study commissioned by the Joint Commission revealed that, if not careful, these systems have indeed led to serious